Constituent Services

The Office of Constituent Services (OCS) was created in 1997 to serve as an advocate for individuals who receive services from the Department of Mental Health and their families. The office provides support to constituents and family members who have developmental disabilities, substance use problems, and mental illnesses.

The main goals of the office are to ensure that constituent rights are not being violated; to review reports of abuse or neglect; and to provide useful information to constituents and family members about mental health issues. The Keeping Mental Health Services Safe brochure explains how to identify and report abuse or neglect.

Constituents and family members may contact the office regarding concerns about mental health facilities or community providers in various ways:

  • Call toll-free at 1-800-364-9687 or call locally at 573-751-8088;
  • Complete and mail in a grievance form;
  • Send us an email;
  • Or, write to the Department of Mental Health, Attn: Constituent Services, 1706 E. Elm St., Jefferson City, MO 65101.